Customer Experience Audits

TACT has developed a number of comprehensive Inspection and Audit programs. Our inspectors and auditors knowledge is unparalleled and we ensure that all inspections are completed to the highest standards. TACT completes inspections as required based on the company strategy and appropriate Jurisdiction. Audits are typically conducted specifically for the client depending on their requirement and based on their company policies, regulations, standards, best practices and manufacturers recommendations

Creating detailed checklists
Self-Auditing
Internal Audits
Mystery Shops
Gap analysis - Root cause of failures
In-depth audits
Trend Analysis
Presentations to Senior Management
Continuous Improvement Techniques

Industries we cater to:

Travel and Tourism

Airlines
Cruise Lines
Travel Related Companies
Travel Agencies

Hospitality

Hotels
Restaurants
Recreation

Others

Banks
Retail Stores
Online Stores
Online Services
Websites